To reduce costly downtime, W&H Systems offers technical
support for all PC, PLC network, hardware interface and host interface
programs that are developed and sold by W&H. Technical support personnel
also conduct periodic modem calls to monitor system performance. Some of the
functions of this service are:
Review of Event Logs
Analysis of Buffer and Memory Usage
Database Status - proper purging, usage analysis, size
status, etc.
The following three levels of priority service are
offered on an annual contract basis:
Level 1
Free telephone time for problem determination and
resolution.
24 hour support (7 days/week includes
weekends/holidays).
1 hour response time.
Level 2
Free telephone time for problem determination and
resolution
(5 days/week excluding weekends/holidays).
24 hour support (5 days/week excluding
weekends/holidays).
2 hour response time (5 days/week excluding
weekends/holidays).
Off hour service (weekends, holidays) available.
Level 3
Free telephone time for problem determination and
resolution
(5 days/week 8:00 AM to 5:00 PM eastern time
excluding holidays).
8 hour support (5 days/week excluding
weekends/holidays).
4 hour response time (5 days/week excluding
weekends/holidays).
Off hour service (evening, weekends, holidays)
available.
No Contract
Service available on a time used basis for telephone
time problem resolution.
To reduce costly downtime, W&H Systems offers technical
support for all PC, PLC network, hardware interface and host interface
programs that are developed and sold by W&H. Technical support personnel
also conduct periodic modem calls to monitor system performance. Some of the
functions of this service are: