Once the W&H Client Team has agreed upon a system design and the order is received, W&H Systems sets forth the following actions to assure a successful implementation that meets and/or exceeds our customers expectations:

1. Assignment of Project Manager: After an order is received, W&H Systems, Inc. assigns a Project Manager and assembles an in-house Project Team.  The Project Manager assigned to the project is dedicated to its successful and timely completion.  All work, contracts and initiative come through this person.
2. "Kick-Off Meeting": Each project has a team "kick-off" meeting where the specific job requirements and details are discussed.  Also discussed are all other important issues including: the schedule, staffing, and individual team member assignments and responsibilities.
3. Engineering & CAD Drawings:  After the team kick-off meeting, members of the technical support staff begin engineering the details of the project.  The latest CAD technology is used to produce construction drawings.
4. Equipment & Schedules: The Project Manager orders the specific equipment and schedules its delivery to the job-site.  Prior to the equipment's arrival, the Field Installation Supervisor organizes the installation staff.
5. Installation: During installation, regularly scheduled team meetings are held to ensure that the installation is proceeding on schedule.  When installation is complete, the Project Manager conducts a walk-through inspection with a customer representative.
6. Acceptance Testing:  Following this inspection is acceptance testing to verify that the system operates as designed.  A punch list of items to be corrected is generated and addressed.
7. Acceptance Test:  Once all punch list items and the acceptance test have been signed off, the system is considered fully operational!
8. Customer Training:  To ensure safe, efficient operation and maintenance of the system, W&H conducts both classroom and hands-on training of customer personnel.
9. Hand Over The Keys: Once the system is fully operational, W&H provides complete operations and maintenance manuals for future reference.